BANES Helpline: 0300 247 0050

Available if you need any help or assistance with:
● Delivery of supplies
● A friendly phone call
● Collection of medication
● Money matters or work
● Mental wellbeing (including anxiety, loneliness, and low mood)
● Advice on keeping fit
● Household issues
● Supporting your family
● Food and cooking
● Understanding public health advice


Paulton Village Larder

Located in the front of the Wesley Hall, the larder is there 24/7 for anyone who needs it. No questions asked. Please take what you need.

Donations always welcome.  


Elm Hayes Surgery: 01761 413155

Contact us for:
● Details of NHS Community Volunteer Service
● Telephone/ Video calls with Doctors and Nurses if you have an urgent need
● Help with prescriptions (Option 3 on our phone system)


Echo Pharmacy
Thousands of people use Echo to take care of their NHS prescriptions. Order your medicine, get reminders and have it delivered for free. To your home, your family or friends, or to one of 10,500 Post Office collection points.

Please visit and use code FQX10
We believe you will have to quote the store address:
Lloyds Pharmacy, Elm Hayes Health Centre, Clandown Road, Paulton, BS39 7SF

Domestic services Policing Council Services


Gas and Electricty

Electricity 0800 365900
Gas 0800 111999


Sewage and Water

Sewage 0845 7300600
Water 0845 7023797 


Paulton Parish Council


Bath and North East Somerset Council Direct


Food Finder

A list highlighting food clubs and pantries available in Bath and North East Somerset provided by organisations offering affordable food or emergency food parcels for those who meet the qualifying


Healthy Start

Healthy Start is an NHS scheme to help anyone more than 10 weeks pregnant or with a child under four, who meets the eligibility criteria, buy healthy food and milk.Currently Almost a quarter of eligible families in Bath and North East Somerset are missing out due to unclaimed Healthy Start benefit.To find out more :-


Live well

Useful information, signposting and resources for families, including Ofsted registered childcare, children and young people with additional needs (our SEND Local Offer) and adults needing care or support to live independently.
Find out more:


Street Link

StreetLink exists to help end rough sleeping by enabling members of the public to connect people sleeping rough with the local services that can support them.



Other Help & Advice


The Wrap

DHI Online Platform
Developing Health and Independence (DHI) offers an online platform for young people who are 18 and under. The platform known as THE WRAP enables young people to get support at an early stage and empowers them to make positive choices, helping them to build resilience and overcome life’s challenges. In Bath and North East Somerset, THE WRAP links into Project28, making it easier for young people to access free and confidential services, providing a space for young people to be open about the problems they are facing. Please promote THE WRAP to your networks.

For young people looking to take charge and find further information and resources to help them make the right decision visit:
For parents and carers of young people THE WRAP hopes to provide a useful helping hand
For professionals supporting young people including; teachers, youth workers, careers advisors, volunteers and health staff. THE WRAP is designed as a resource to use in your work


We Work For Everyone is a free employment support programme for unemployed people age 16+ with a learning difficulty, learning disability or autism. No formal diagnosis is required.

To find out more call 0117 9223330, email ku.vog.lotsirb%40enoyreverofkrowew or visit

The programme supports people in Bath and North East Somerset, North Somerset, Bristol and South Gloucestershire.

Government information


House Warming

If you live in a cold home and your household income is below £30,000, you could receive a grant for green affordable warmth improvements such as insulation or low-carbon heating.

Proving Covid Status

You can access your COVID-19 vaccination status through the free NHS App. If you do not have access to the NHS app you can ring 119 for a letter to verify your

Covid Pass

How to get the NHS COVID Pass and demonstrate your coronavirus (COVID-19) status when travelling abroad and domestically at events and venues in